The short answer
Greater Burlington Restoration is a referral service, not a restoration contractor. It does not perform work, does not produce estimates and does not make coverage determinations. It routes a property owner's request to an independent restoration company and publishes documentation standards a policyholder can hold that company to.
What this is, precisely
A marketing and referral service operated by AIXIS LLC, publishing restoration information for the region and operating a service-request form. Independent restoration companies perform all work and hold the customer agreement.
No restoration, technicians, equipment, estimates or coverage determinations come from this site. Nothing published here should be read as an opinion on whether a policy responds to a loss.
What the documentation standard looks like
The site publishes what a policyholder should expect a restoration company to produce, which is the same record you need to adjust a claim cleanly. Where a policyholder has read it, the file tends to arrive more complete.
- Affected-area mapping with dimensions
- Baseline and daily moisture readings against a dry reference
- Photographs keyed to room and date
- A list of materials removed, with quantities
- Equipment logs showing units and days
- Mitigation kept separate from any reconstruction estimate
- A stated completion standard and who verified it
Start the restoration request
Need restoration service for this property?
Send the address, callback number and a short description of the damage. You do not need to diagnose the problem before requesting help.
Where the boundaries are
Coverage is the insurer's determination. Scope and price are the performing contractor's. The property owner chooses the contractor and owes the contract price. This site says that consistently rather than implying an insurer's estimate binds a contractor or the reverse.
Response-time promises, credentials it does not hold, and claims about any named restoration company, including the ones it compares against, are all deliberately left out.
Referring a policyholder
The service-request form takes the property address, damage type, whether the loss is active and a callback number. There is no fee to the policyholder for making a request, and no obligation attaches to it.
If it is more useful, the printable first-hour and fire checklists on this site can be sent to a policyholder directly at first notice of loss. They cover the documentation steps that most often go missing before anyone attends.
Regional context that affects claims here
Greater Burlington's housing stock is disproportionately pre-1978, which means lead-safe work practice requirements apply to a large share of demolition and frequently surface mid-project when they were not scoped.
The other recurring regional factor is the sudden-versus-gradual question in a state with Vermont's flood history and long freeze season. Seasonal and second-home property across Lamoille, Franklin and the lakeshore produces the longest-duration losses in the area, and documented winterising is usually the deciding evidence.
What arrives with a referral
A referral through this site produces a documented intake: the property municipality, the reported cause and discovery time, the affected areas as described, the contact and authority details, and the consent record. That is the information most commonly missing from a first notice of loss.
What it does not produce is a coverage opinion, a cause-and-origin determination or a scope. Those come from the restoration professional who inspects the property and from the adjuster handling the claim, and this site does not substitute for either.
Documentation a referral carries
What arrives with a policyholder, and where the boundaries sit.
| Item | What it shows | Who owns it |
|---|---|---|
| Property and loss details | What happened and where | Policyholder and restoration company |
| Photos and moisture records | Conditions and progress | Restoration company |
| Scope | Work proposed | Restoration company |
| Coverage decision | What the policy pays | The insurer |
Clear answers
Common questions
Do you write estimates or scopes?
No. The restoration professional who inspects the property produces the scope and the estimate. Intake and referral are as far as this site goes, and that boundary is stated on every page that touches it.
What regional factors most often affect claims here?
The plumbing-versus-outside-water distinction in the Winooski and Lamoille corridors, sudden-versus-gradual on unoccupied seasonal property, ice-dam damage in the upland towns, and the pre-1978 lead requirement that applies to a large share of the local housing stock.
Are you affiliated with any restoration company?
No. The site is independent, states no facts about the companies it names, and publishes no ranking or paid placement.
Authoritative references