The short answer
Direct answer
Greater Burlington Restoration is a referral service, not a restoration contractor. It does not perform work, does not produce estimates and does not make coverage determinations. It routes a property owner's request to an independent restoration company and publishes documentation standards a policyholder can hold that company to.
What this is, precisely
A marketing and referral service operated by Carbide Digital. It publishes restoration information for the region and operates a service-request form. Independent restoration companies perform all work and hold the customer agreement.
It does not perform restoration, employ technicians, own equipment, produce estimates or make coverage determinations. Nothing on this site should be read as an opinion on whether a policy responds to a loss.
What the documentation standard looks like
The site publishes what a policyholder should expect a restoration company to produce, which is the same record you need to adjust a claim cleanly. Where a policyholder has read it, the file tends to arrive more complete.
- Affected-area mapping with dimensions
- Baseline and daily moisture readings against a dry reference
- Photographs keyed to room and date
- A list of materials removed, with quantities
- Equipment logs showing units and days
- Mitigation kept separate from any reconstruction estimate
- A stated completion standard and who verified it
Start the restoration request
Need restoration service for this property?
Send the address, callback number and a short description of the damage. You do not need to diagnose the problem before requesting help.
Where the boundaries are
Coverage is the insurer's determination. Scope and price are the performing contractor's. The property owner chooses the contractor and owes the contract price. This site says that consistently rather than implying an insurer's estimate binds a contractor or the reverse.
It also declines to publish response-time promises, credentials it does not hold, or claims about any named restoration company — including the ones it compares against.
Referring a policyholder
The service-request form takes the property address, damage type, whether the loss is active and a callback number. There is no fee to the policyholder for making a request, and no obligation attaches to it.
If it is more useful, the printable first-hour and fire checklists on this site can be sent to a policyholder directly at first notice of loss. They cover the documentation steps that most often go missing before anyone attends.
Regional context that affects claims here
Greater Burlington's housing stock is disproportionately pre-1978, which means lead-safe work practice requirements apply to a large share of demolition and frequently surface mid-project when they were not scoped.
The other recurring regional factor is the sudden-versus-gradual question in a state with Vermont's flood history and long freeze season. Seasonal and second-home property across Lamoille, Franklin and the lakeshore produces the longest-duration losses in the area, and documented winterising is usually the deciding evidence.
What arrives with a referral
A referral through this site produces a documented intake: the property municipality, the reported cause and discovery time, the affected areas as described, the contact and authority details, and the consent record. That is the information most commonly missing from a first notice of loss.
What it does not produce is a coverage opinion, a cause-and-origin determination or a scope. Those come from the restoration professional who inspects the property and from the adjuster handling the claim, and this site does not substitute for either.
Clear answers
Common questions
Do you write estimates or scopes?
No. The restoration professional who inspects the property produces the scope and the estimate. This site handles intake and referral and states that boundary on every page that touches it.
Do you make coverage determinations?
No, and nothing on this site should be read as one. Coverage decisions belong to the carrier and the adjuster handling the claim.
What regional factors most often affect claims here?
The plumbing-versus-outside-water distinction in the Winooski and Lamoille corridors, sudden-versus-gradual on unoccupied seasonal property, ice-dam damage in the upland towns, and the pre-1978 lead requirement that applies to a large share of the local housing stock.
How is a referral documented?
Property municipality, reported cause and discovery time, affected areas as described, contact and authority details, and the consent record. It is the information most commonly missing from a first notice of loss.
Do you perform restoration work?
No. This is a referral service. Independent restoration companies perform all work, hold the customer agreement and carry the workmanship obligation.
Do you produce estimates?
No. The performing contractor produces the scope and price. This site publishes what a policyholder should expect that documentation to contain.
Do you make coverage determinations?
No. Coverage is the insurer's determination in every case, and the site says so consistently rather than implying otherwise.
Is there a fee to the policyholder?
No fee attaches to making a request, and no obligation follows from it.
Can I send the checklists to an insured at first notice of loss?
Yes. The printable water and fire checklists cover the documentation steps that most often go missing before anyone attends.
What regional factors most affect claims here?
The pre-1978 housing share, which brings lead requirements into demolition, and the sudden-versus-gradual question given Vermont's freeze season and flood history.
Are you affiliated with any restoration company?
No. The site is independent, states no facts about the companies it names, and publishes no ranking or paid placement.
Authoritative references
Sources used on this page
Time-sensitive rules and public guidance should be checked at the source before work begins.