The short answer
Once the restoration company takes the job, it is the main point of contact. Ask at the start how you will hear about progress, how often, and who to call if something changes. Daily moisture readings and written change approvals are the two records worth asking for on a water loss.
1. Tell us about the property damage
Send the service address, type of damage, affected rooms, whether water is still entering and the best callback number. A short description is enough to get started.
2. We confirm the property and damage details
Water extraction, sewage cleanup, mold remediation, fire restoration, contents work and reconstruction require different equipment and experience. We confirm the damage, property and access details needed to start the work.
Start the restoration request
Need restoration service for this property?
Send the address, callback number and a short description of the damage. You do not need to diagnose the problem before requesting help.
3. The restoration work is inspected and scoped
A restoration professional confirms the details, explains the next step and arranges the inspection or service. The company completing the project provides the property-specific scope, pricing, schedule and agreement.
4. Cleanup, drying and repairs move forward
Depending on the loss, the work may include extraction, material removal, structural drying, cleaning, odor control, contents handling and reconstruction. Your restoration company explains which stages apply to your property.
What to have ready when you send the request
Photographs help but are not required to begin.
If the loss involves a rental, a condominium or a commercial space, add the name of the owner, manager or association, since they often have to approve the work. Add insurer details if you have them. The restoration company will ask for the rest at the inspection.
What you do not have to decide up front
Those questions are answered after the property is inspected and the written scope is in front of you.
What you do decide is whether to authorize the scope you are given. Read it before you sign, ask which company is responsible for each phase, and keep copies of every document.
Staying informed while the work is under way
If anything about the scope, the price or the schedule stops making sense, ask for it in writing and ask which company is responsible. A clear answer is a good sign.
From request to restoration, step by step
The process is short. The table shows what you provide and what happens at each step.
| Step | What you do | What happens |
|---|---|---|
| Request | Describe the property and the damage | The request is reviewed |
| Match | Confirm address and access | It is routed to an independent provider |
| Inspection | Give access | The provider documents conditions |
| Authorization | Read and sign the provider's scope | Work begins under the provider's contract |
Clear answers
Common questions
Do I need to know what caused the damage?
No. Describe what you see and when you discovered it. The restoration company can inspect the affected area and help determine the work required.
Who provides the estimate and performs the work?
The restoration professional handling the request inspects the property, provides the estimate or authorization and performs the work.
What if I am not sure the damage is covered by insurance?
Ask for help anyway. Preventing further damage does not depend on a coverage decision, and your insurer makes that decision from your policy. Keep photographs and the restoration company's records for the claim.
What happens after I send the request?
Your request is reviewed and routed to an independent restoration company that serves your town. That company contacts you, arranges the inspection and gives you the written scope to review and sign if you agree.
Can I get help outside business hours?
Send the request whenever you find the damage. Response times and after-hours availability are set by the restoration company, so ask about them when you are contacted.